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Striving for Excellence: Our Commitment to Customer Satisfaction

At Sheard Packaging we strive for complete customer satisfaction. To aid us on this journey we use customer feedback to ensure we are heading in the right direction. We recognise that the key to success lies in listening to our customers, understanding their needs, and delivering exceptional products and services tailored to their requirements.
Positive Results Speak Volumes

We are delighted to report overwhelmingly positive results from our recent survey.

81% of respondents expressed satisfaction with our overall service, indicating that we are indeed on the right track. Particularly encouraging were the findings regarding our responsiveness, with 88% of customers saying they were satisfied with our speed of response.

81% of respondents were satisfied with our overall service. 88% of respondents were satisfied with our speed of response. 87% of respondents were satisfied with the quality of our products. 89% of respondents commended our delivery service.

 

Putting Quality First

Our dedication to quality is unwavering, and it reflects in the feedback we received. An impressive 87% of customers expressed satisfaction with the quality of our products, while an impressive 89% commended our delivery service!

What Our Customers Say

But numbers only tell part of our story. Let’s hear directly from our valued customers:

"Great support and a great team who break their backs to help us." "Long term relationship, trust built over time, competitive cost, and excellent customer service." "We have been in business with Sheard Packaging for many years and have a strong relationship."

 

A Sustainable Future Together

Beyond quality and service, sustainability is a cornerstone of our operations. We understand the importance of working to high standards of social and environmental performance, transparency, and accountability. That’s why we are continuing to work hard towards becoming B Corp certified.

Our recent efforts also include addressing our carbon footprint and setting a near-term carbon reduction target validated by the Science Based Target Initiative (SBTi). It marks significant progress towards our commitment to our decarbonisation.

Moving Forward Together

As we continue on our journey, we remain steadfast in our commitment to our customers, our people, our planet, and our collective future. With our customers continued support and feedback, we look forward to reaching new heights of excellence together.

SUSTAINABILITY
we take our environmental
responsibilities seriously
to give you peace of mind

We strive to ensure our entire supply chain is as sustainable as possible, beginning with the use of fully FSC®-certified materials for our products and concluding with our fuel-efficient transport fleet, supporting the Circular Economy, and helping our customers meet their environmental goals.